Richard Branson founder of Virgin Airlines received the funniest complaint letter I have ever read. I actually howled when I read it. The customer had a bad dinning experience on a long flight over seas. He took photos of all of the food and made comments. What is funny is the way in which he did it. It is quiet an enjoyable read. So of course, Richard Branson called the upset customer himself.

This got me thinking about every day situations where we get frustrated, upset or stressed. If we looked at it through the eyes of humor, it would definitly elevate the stress and give us a nehamste_389.pngw perspective.

I laughed so hard reading this. I definitely understood why the customer was upset, yet it is in the delivery that the humor comes through.

Here is a bit of the letter:

“…Now I know what you’re thinking. You’re thinking it’s more of that Baaji custard. I admit I thought the same too, but no. It’s mustard Richard. MUSTARD. More mustard than any man could consume in a month. On the left we have a piece of broccoli and some peppers in a brown glue-like oil and on the right the chef had prepared some mashed potato. The potato masher had obviously broken and so it was decided the next best thing would be to pass the potatoes through the digestive tract of a bird.

Once it was regurgitated it was clearly then blended and mixed with a bit of mustard. Everybody likes a bit of mustard Richard…”


This is the photo that he took. He took photos and commented on every part of the meal and the movie he tried to watch.


+Michelle DeBerge

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About the Author

Michelle has over 20 years experience in coaching, leadership and motivation. She is passionate about creating a community for growth, healing and support. She has been recognized for her work both locally and nationally. She inspires audiences and clients with her down to earth stories of struggle and growth. She believes that being authentic has been the key to her success.

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